How to return and exchange goods
In order to protect the rights and interests of both parties, please confirm the status of the goods immediately after receiving them.
If there is any abnormality in the goods, please contact customer service within 7 days after receiving the goods, and provide complete unboxing videos, product photos and order information for subsequent confirmation.
Commodity appreciation period
From the time the goods arrive in your hand, you will have a 7-day product appreciation period (7 days including holidays).
If you need to return the goods, please contact the customer service staff within 7 days after receiving the goods, and provide "name", "order number", "contact phone number", "return product name", "return reason and photo" and other information. After receiving the goods, the customer service staff will assist you in returning and exchanging the goods.
Official customer service Line ID: @beef_select
Notes on returning goods
The returned goods must be unused and nothing more than stains and malfunctions caused by man-made defects. The 7-day appreciation period guaranteed by the Consumer Protection Law is only for you to hesitate and confirm whether the goods meet your needs, not the trial period of the goods; if this store prompts you, please keep the complete original packaging (including outer packaging cartons), buckles, Otherwise, we will not accept returns.
Returns cannot be accepted in the following cases:
More than 7 days of commodity appreciation period.
The goods have been removed and used, or damage caused by man-made factors, such as: staining, failure, damage, wear, abrasions, scratches, dirt.
If the packaging of the returned goods is damaged and incomplete, or the invoice and accessories are incomplete.
Pre-ordered goods, malicious or bulk returns.
Return process
Contact the customer service staff → confirm that the goods can be returned → prepare the complete goods and invoices → provide the receiving time, contact information and address → will be recycled by the logistics entrusted by the store.
Refund instructions
Credit card payer: After confirming the success of the return, the money will be directly refunded to the credit card account of the original payment.
Cash on delivery: After confirming the successful return, the refund fee will be transferred to the bank account you provided.
Notes on replacement
The replacement goods must be unused and nothing more than stains and malfunctions caused by man-made defects. If there is a reminder from this store, please keep the complete original packaging (including the outer packaging carton), otherwise the exchange will not be accepted.
Replacement process
You and the store agree that when processing for replacement, please return the original order and place a new order in the store; the company will only send you an invoice for the difference and charge or refund the fee; if there is no difference, there will be no need to deal with it separately.
